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2008 |
One of the worst things a customer service representative can do is to be distracted. It can kill an otherwise acceptable customer service experience
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Companies, especially those with complicated products or services, often run into the issue of the difference in roles. Companies aren’t sure about t
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That's right - you heard me. If you want a truly effective customer service organization, ideally, you should not base any portion of your hiring or
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Rackspace had a really bad week last week. A truck literally crashed into a part of their power system (which from my understanding was already havin
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Conferences, Conventions and Expos are great events to interact with customers - both existing and potential. Last week I had the pleasure to attend
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