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<title>Hosting Bookmarks / Pop Web Hosting Stories / Customer Support</title>
<link>http://www.hostingbookmarks.com</link>
<description>Pligg Web 2.0 Content Management System  votes</description>
<pubDate>Sat, 23 Aug 2008 14:12:58 EDT</pubDate>
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<item>
<title><![CDATA[Pay attention to the customer in front of you]]></title>
<link>http://www.hostingbookmarks.com/CustomerSupport/Pay_attention_to_the_customer_in_front_of_you/</link>
<comments>http://www.hostingbookmarks.com/CustomerSupport/Pay_attention_to_the_customer_in_front_of_you/</comments>
<pubDate>Sat, 23 Aug 2008 13:12:58 EDT</pubDate>
<dc:creator></dc:creator>
<category>Customer Support</category>
<guid>http://www.hostingbookmarks.com/CustomerSupport/Pay_attention_to_the_customer_in_front_of_you/</guid>
<description><![CDATA[One of the worst things a customer service representative can do is to be distracted. It can kill an otherwise acceptable customer service experience<br/><br/>5 Vote(s) ]]></description>
</item>

<item>
<title><![CDATA[Difference in Roles]]></title>
<link>http://www.hostingbookmarks.com/CustomerSupport/Difference_in_Roles/</link>
<comments>http://www.hostingbookmarks.com/CustomerSupport/Difference_in_Roles/</comments>
<pubDate>Mon, 16 Jun 2008 23:15:54 EDT</pubDate>
<dc:creator></dc:creator>
<category>Customer Support</category>
<guid>http://www.hostingbookmarks.com/CustomerSupport/Difference_in_Roles/</guid>
<description><![CDATA[Companies, especially those with complicated products or services, often run into the issue of the difference in roles. Companies aren't sure about t<br/><br/>7 Vote(s) ]]></description>
</item>

<item>
<title><![CDATA[There is no place for manners in customer service]]></title>
<link>http://www.hostingbookmarks.com/CustomerSupport/There_is_no_place_for_manners_in_customer_service/</link>
<comments>http://www.hostingbookmarks.com/CustomerSupport/There_is_no_place_for_manners_in_customer_service/</comments>
<pubDate>Mon, 03 Dec 2007 10:33:45 EST</pubDate>
<dc:creator></dc:creator>
<category>Customer Support</category>
<guid>http://www.hostingbookmarks.com/CustomerSupport/There_is_no_place_for_manners_in_customer_service/</guid>
<description><![CDATA[That's right - you heard me. If you want a truly effective customer service organization, ideally, you should not base any portion of your hiring or <br/><br/>6 Vote(s) ]]></description>
</item>

<item>
<title><![CDATA[Lessons from Rackspace]]></title>
<link>http://www.hostingbookmarks.com/CustomerSupport/Lessons_from_Rackspace/</link>
<comments>http://www.hostingbookmarks.com/CustomerSupport/Lessons_from_Rackspace/</comments>
<pubDate>Mon, 26 Nov 2007 10:06:56 EST</pubDate>
<dc:creator></dc:creator>
<category>Customer Support</category>
<guid>http://www.hostingbookmarks.com/CustomerSupport/Lessons_from_Rackspace/</guid>
<description><![CDATA[Rackspace had a really bad week last week. A truck literally crashed into a part of their power system (which from my understanding was already havin<br/><br/>6 Vote(s) ]]></description>
</item>

<item>
<title><![CDATA[Going Beyond the Virtual: Meeting Customers Face-to-Face]]></title>
<link>http://www.hostingbookmarks.com/CustomerSupport/Going_Beyond_the_Virtual_Meeting_Customers_Face-to-Face/</link>
<comments>http://www.hostingbookmarks.com/CustomerSupport/Going_Beyond_the_Virtual_Meeting_Customers_Face-to-Face/</comments>
<pubDate>Fri, 09 Nov 2007 12:10:32 EST</pubDate>
<dc:creator></dc:creator>
<category>Customer Support</category>
<guid>http://www.hostingbookmarks.com/CustomerSupport/Going_Beyond_the_Virtual_Meeting_Customers_Face-to-Face/</guid>
<description><![CDATA[Conferences, Conventions and Expos are great events to interact with customers - both existing and potential. Last week I had the pleasure to attend<br/><br/>4 Vote(s) ]]></description>
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