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Accountability is one of the buzzwords used by customer service experts to describe some of the finer points of their process. And, while the word is read more »
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Linux support services are available from independent vendors, software distributors and the open-source community. Know what each service covers and read more »
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That's right - you heard me. If you want a truly effective customer service organization, ideally, you should not base any portion of your hiring or read more »
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One of the worst things a customer service representative can do is to be distracted. It can kill an otherwise acceptable customer service experience read more »
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"It's all about providing our customers with support solutions that help them stand out, and do so in a professional manner", says Rob Moore in in read more »
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Conferences, Conventions and Expos are great events to interact with customers - both existing and potential. Last week I had the pleasure to attend read more »
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There are many ways to contact a web host. For some customers this mean posting messages in public message forums like Web Hosting Talk or others. So read more »
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On today’s show I am luck enough to get to talk with the co-founder and Director of Bobcares, Sangeetha Naik. Want to know what they are all about, w read more »
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